Obviously, I had to cancel my Netflix membership before leaving. At the end of cancelling your membership, they have a section of "please let us know your reason for leaving", which is all radio buttons. Oddly enough, there's no "I'm moving outside of the coverage area" button, nor is there a text box for "other". There's also no area to put in comments. I wanted to leave a parting remark saying "I absolutely love your service and I'll miss it", but there was no place to do that. Weird.
An example where ease of data collection trumps richness of data collection. Makes me wonder about their customer relationship management quality practice -- if they don't have a field to capture qualitative commentary, they're missing out [as you noted] on important information. Is there a Netflix equivalent in Germany? Did you take your big TV?
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