FedEx follow-up

Got an email from my dad giving more clarification:

Read your blog. You don't hate Fed Ex, you hate Fed Ex Ground. It's two different services and Fed Ex Ground verily sucketh a major rock. Fed Ex Ground is a separate service that Fed Ex set up fr the purpose of fucking the drivers. These drivers are not real fed ex employees, they are called "contractors" but they drive a fed ex truck and wear a fed ex uniform and the packages they deliver come in a fed ex box. The services is way cheaper for the shipper but the drivers are getting royally fucked by fed ex. You must have noticed that some fed ex packages (the overnight, the two day) have a nice tracking number and you can re rout and other good stuff, and some seem to be just sitting in limbo and nobody cares about the package or you. That's the difference between the two services. When you ahve to ship fed ex, pay extra for a true fed ex servie like overnight or two day. Thought you might like to know.

I'm not 100% sure that I don't still hate FedEx for doing this - I mean, I don't hate Indian call centers for their poor training as much as I hate the companies that employ them. And of course, this comes back to my gripe with vendors for not saying who is going to ship the packages - I mean, UPS has ground service too and we don't have any problem with it, and the price difference between ground and 2-day tends to be pretty substantial (especially when you're ordering something like a $10 DVD). Still, for big stuff I think it's definitely worth it to opt for 2-day delivery, just in case it's going to be sent FedEx...