Got the final reply from American Airlines - another form letter. However, to their credit, this time I got the "we're so sorry that you were unhappy with our customer service and we'll try to do better next time" form letter as opposed to the "bad weather is a damn shame and you're SOL" form letter. I'll spare everyone the posting of it.
Apparantly, there's no form letter for "we're sorry our system / personnel screwed up your reservation", so that has still yet to be mentioned, even in passing. My guess is that they think I'm lying. Oh well, fuck 'em.
I've officially given up. American is no longer my preferred airline, it's now just another option when JetBlue isn't available. Now I just need to figure out how to reduce my need to fly around and I'll be set.
--Nate
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